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Privacy Policy

Last updated: April 2026

Introduction

AssistedCare (“we,” “us,” “our”) operates the AssistedCare EHR platform. This Privacy Policy describes how we collect, use, and protect your information when you use our website, applications, and services. We are committed to safeguarding the privacy and security of all information entrusted to us, including Protected Health Information (PHI).

Information We Collect

We may collect the following categories of information:

  • Account information— your name, email address, role, and facility affiliation
  • Usage data— feature usage patterns, session data, and platform interaction metrics
  • Protected Health Information (PHI)— processed solely on behalf of covered entities pursuant to a Business Associate Agreement (BAA)
  • Contact form submissions— information you voluntarily provide when reaching out to us

How We Use Your Information

We use collected information for the following purposes:

  • Provide, maintain, and improve our services
  • Process transactions and send service-related notifications
  • Improve our platform and user experience
  • Comply with legal and regulatory obligations

We do not sell your personal information. We never have, and we never will.

HIPAA Compliance

AssistedCare operates as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). We take the following measures to protect PHI:

  • PHI is handled exclusively in accordance with our Business Associate Agreement (BAA)
  • All PHI is encrypted at rest and in transit
  • Access to PHI is role-based with the minimum necessary standard and fully audit-logged
  • We maintain administrative, physical, and technical safeguards as required by the HIPAA Security Rule

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to Know— you may request what personal information we collect, use, and disclose
  • Right to Delete— you may request deletion of your personal information, subject to legal exceptions
  • Right to Opt-Out— you may opt out of the sale of personal information (we do not sell personal information)
  • Right to Non-Discrimination— we will not discriminate against you for exercising your privacy rights

To exercise any of these rights, please contact us using the information provided below.

California Confidentiality of Medical Information Act (CMIA)

In addition to HIPAA, we comply with the California Confidentiality of Medical Information Act (CMIA), which provides additional protections for medical information of California residents. Medical information is handled in accordance with CMIA requirements, and we do not disclose medical information without proper authorization except as permitted by law.

Data Security

We implement comprehensive security measures to protect your information:

  • Industry-standard encryption for data at rest and in transit (AES-256, TLS 1.3)
  • Regular security assessments and vulnerability testing
  • Employee training on data protection and privacy best practices
  • Documented incident response procedures for rapid breach containment

Data Retention

We retain data as required by applicable federal and state law. Healthcare records are retained in accordance with federal requirements and California regulations, including Title 22 of the California Code of Regulations. You may request deletion of non-regulated personal data by contacting us.

Third-Party Services

We use a limited number of third-party services to support our operations. All third-party providers are vetted for security and privacy compliance. We maintain Business Associate Agreements with all subcontractors who handle or have access to PHI, ensuring the same level of protection we provide directly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Material changes will be communicated via email or a notification within the platform. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

  • Mail: AssistedCare, California, USA
  • Reach out to us via our Contact Us page
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