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Terms of Service

Last updated: April 2026

Acceptance of Terms

By accessing or using the AssistedCare EHR platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use the Service. These Terms constitute a legally binding agreement between you and AssistedCare (“we,” “us,” “our”).

Description of Service

AssistedCare is an electronic health records (EHR) platform designed for skilled nursing facilities, residential care facilities for the elderly (RCFE), assisted living facilities, memory care communities, and other healthcare organizations. The Service includes cloud-based and offline-capable desktop applications for clinical documentation, medication management, billing, compliance, and related healthcare operations.

Account Responsibilities

When using the Service, you agree to:

  • Maintain accurate and up-to-date account information
  • Protect your login credentials and keep them confidential
  • Not share accounts with other individuals — each user must have unique credentials as required by HIPAA
  • Notify us immediately of any unauthorized access to your account

Acceptable Use

You agree to use the Service only for lawful healthcare operations and in compliance with all applicable regulations. You shall not:

  • Attempt to reverse-engineer, decompile, modify, or exploit the platform
  • Disable or circumvent security features or audit logging
  • Use the Service in any manner that violates healthcare regulations, including HIPAA, CMIA, or Title 22
  • Transmit malicious code, attempt unauthorized access, or interfere with the Service

Protected Health Information

The handling of Protected Health Information (PHI) is governed by our Business Associate Agreement (BAA), not these Terms. Covered entities remain responsible for their own HIPAA obligations. AssistedCare acts as a Business Associate under HIPAA and processes PHI solely in accordance with the BAA.

Intellectual Property

The AssistedCare platform, including its design, software, content, and documentation, is the intellectual property of AssistedCare and is protected by applicable intellectual property laws. Your facility data, including clinical, financial, and operational data, remains yours. We claim no ownership of your data and will not use it for purposes outside of providing the Service.

Service Availability

We strive for high availability but do not guarantee uninterrupted access to the Service. The offline-capable desktop application provides continuity during network outages, ensuring critical workflows such as medication administration are not disrupted. Scheduled maintenance windows will be communicated in advance.

Disclaimers & Forward-Looking Statements

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Our website, marketing materials, and documentation may contain forward-looking statements, estimates, projections, and descriptions of planned or anticipated features. These statements reflect our current intentions and expectations and are subject to change without notice. We do not guarantee that any described feature, functionality, performance metric, or outcome will be delivered as described or at all. Product capabilities, timelines, and specifications may be modified, delayed, or discontinued at our sole discretion.

Statistics, metrics, and performance claims presented on our website (including but not limited to error reduction rates, time savings, claim rates, and facility counts) are illustrative estimates based on internal testing, industry benchmarks, or representative customer experiences. Individual results may vary significantly depending on facility size, configuration, workflow, staffing, and other factors. We make no guarantee that you will achieve similar results.

Testimonials and customer quotes displayed on our website represent individual experiences and opinions. They are not guaranteed outcomes and should not be interpreted as promises of specific results.

References to compliance standards (including HIPAA, CMIA, CCPA, Title 22, CMS, and SOC 2) describe our design objectives and security practices. Compliance is a shared responsibility between AssistedCare and its customers. We do not guarantee that use of the Service alone will make your facility compliant with any specific regulation. Customers remain responsible for their own regulatory obligations.

We reserve the right to update, correct, or remove any content on our website at any time without prior notice, including marketing claims, feature descriptions, pricing information, and statistical data.

Some content on this website is for informational purposes only and does not constitute a guarantee of specific results, features, or outcomes. Statistics and performance claims are illustrative estimates; individual results may vary. We reserve the right to update or correct any information at any time.

Limitation of Liability

To the maximum extent permitted by applicable law, AssistedCare shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or in connection with your use of the Service. Our total aggregate liability for any claims arising under these Terms shall not exceed the total fees paid by you to AssistedCare in the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless AssistedCare, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of or relating to your use of the Service, your violation of these Terms, or your violation of any applicable law or regulation.

Termination

Either party may terminate this agreement with thirty (30) days written notice. Upon termination:

  • We will assist with data export to ensure continuity of care
  • Data retention obligations under applicable law and our BAA survive termination
  • We may immediately terminate your access if you materially breach these Terms

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in California.

Changes to Terms

We may modify these Terms at any time with at least thirty (30) days prior notice. Notice will be provided via email or a notification within the platform. Your continued use of the Service after such notice constitutes acceptance of the modified Terms.

Contact

If you have questions about these Terms, please contact us:

Reach out to us via our Contact Us page.

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